The MLO Project
Dismantling the Status Quo, One Episode at a Time.
The MLO Project is THE podcast for loan officers and industry professionals who are ready to evolve. We’re here to disrupt the old guard, break free from outdated norms, and deliver insights that actually matter.
Hosted by mortgage industry veterans Jason Frazier & Michael McAllister, The MLO Project promises No fluff. No clichés. Just real talk, fresh ideas, and actionable takeaways to elevate your career and the industry.
The MLO Project is presented by Empower LO
The MLO Project
Why Your CRM Sucks | Ep. 4
The #1 question in the mortgage world: What’s the best CRM? The real answer? Most loan officers are using them WRONG.
In this episode of The MLO Project, Frazier and Michael break down why CRMs always seem to disappoint—and it’s not the software’s fault. Too many LOs expect a CRM to fix their business when it should be the other way around.
Here’s the truth: Your CRM won’t save you. Your plan will. They’ll show you how to stop overcomplicating things, set clear non-negotiables, and make your CRM work FOR you.
Automation won’t build your business—but learning your CRM will. Tune in and level up!
00:00 Introduction to the Hottest Mortgage Podcast
00:39 Why Your CRM Sucks
01:24 Common Misconceptions About CRMs
03:27 Choosing the Right CRM for Your Needs
06:09 The Importance of Learning Your CRM
10:32 Simplifying Your CRM Usage
13:33 The Role of Automation in CRMs
15:49 Scalability and Community Support
22:06 Conclusion and Final Thoughts
Connect with us at themloproject@empowerlo.com
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